Response within definite timescales
Is managing the company’s ICT infrastructure a non-core activity?
Are intervention time and quality fundamental requirements?
The Npo Service Desk guarantees businesses and organizations what they need: response within definite timescales.
Client, Server and Network Architecture experts receive requests from customers and, via a simple remote connection, they can take complete control of the system to fulfill requests quickly.
Complying with ITIL best practice, the Npo Service Desk offers a quality service tailor-made to meet specific requirements because, working with the customer, it:
- draws up a service charter for users
- establishes the scope of the equipment to be monitored
- defines the timescales to be respected
- agrees on the procedure for multi-channel access to the service
- prepares plans for managing escalations
- constantly monitors the quality of the services delivered to allow constant evolution
Main Areas of activity:
- Client architecture: Desktop, Notebook, Laptop, Mobile Device
- Serve architecture: Network, Server, Storage
Npo Sistemi is UNI EN ISO 9001-2008 certified to deal with all stages of project implementation according to specific standards for effective process management.