IT Governance

6 main support services for companies

IT Governance is the responsibility of the Board and of the executive management. It is an integral part of the Corporate Governance of the company and consists of leadership aspects, organizational structures, processes that ensure that the IT organization is supportive and is an instrument of the company's strategy and objectives. Choosing the right partner to tackle this path therefore becomes ever more fundamental. Npo Sistemi's approach focuses on two fundamental objectives which are the improvement of IT processes and the increase of customer satisfaction. The first point is achieved by intervening on cost reduction and on the optimization of productivity in the company, while the second is the result of an IT function well aligned with the needs of the business.


Within the NPO Sistemi IT Governance Business Unit, six distinct services have been identified.
IT Service Management, that is the efficient and effective management of IT Services according to the best best practices and market standards such as ITIL®, COBIT® and ISO / IEC 20000.

Npo Sistemi has a unified method for the management of IT Services and Processes, with an optimal balance for which you are able to get the highest quality possible IT services at the lowest possible cost through a solid relationship between IT and Business. Our IT management system is based on KPI dashboards, analysis tools and consistency in how to measure, develop and govern the organization towards success. We also focus on leadership and empowerment of people to drive IT success through structured change management.
Specifically, Npo Sistemi takes care of redesigning the client's business offer to make it more competitive thanks to digital technologies. We aim to re-invent the Customer Experience, operational processes and business models, creating new connections between people, places and things.
Then there are two areas dedicated to Project Management, in both cases we plan to respect the client's needs and the parameters set by these two project approaches: "Classic" Project Management (Prince2®, PMBOK®) and Project Management based on Agile (Lean IT®, Agile, DevOps)
Npo provides methods and techniques for the effective management of supply management and related purchases. In this sense, NPO can deal with the structure, creation and management of the contract, as well as with the coordination of suppliers, or with the definition of the management of the policies on the latter. We then support the Customers also in managing the effectiveness of existing contracts.
The Academy service aims to train and support professionals and teams through specific courses. It is about offering a path of continuous improvement, integrating the change in the organization. Thanks to the scheduled and personalized courses we transfer knowledge and skills that can represent the driving force of change. Among the most recent topics are GDPR, IT Security, APP Development, Microsoft MOC, Vmware, Cisco.