Whitepaper IDC

How IT supports Digital Transformation (DX)

Digital transformation (DX) is a strategic process for companies that are serious about ensuring that their businesses are relevant in their marketplace and in a macroeconomic situation where territorial and industrial boundaries are becoming increasingly fluid.

This enterprisewide process must lead companies equally toward redesign of IT and business processes with the final goal of creating competitive advantage, improving customer experience, developing new business models and innovating products and services. The first step in this process is the adoption of technological solutions such as cloud computing, big data and analytics, mobility, and social business.

These are the four pillars of what IDC calls the 3rd Platform, which also underlies the development of a new set of revolutionary technologies that can leverage 3rd Platform technologies in disruptive business models and deliver enhanced digital experiences.

IDC has identified six of these Innovation Accelerators: 3D printing, robotics, cognitive/AI systems, internet of things (IoT), virtual and augmented reality and next-gen security.


In this increasingly dynamic, fast and often unpredictable economic situation, having an agile infrastructure is what distinguishes the leaders of the market from those just following. Closely connected with IT security and agility objectives, there is also the goal of implementing automation and optimisation solutions for IT processes in order to speed up internal and external client services and to drastically reduce manual involvement.


Outsourcing the management of ICT infrastructure is certainly not a new idea, but IDC is now seeing renewed interest in service providers. Unlike what has happened in the past, companies are not driven to turn to these players by cost reduction, which is what happened for traditional
outsourcers. The main driver now is to enable digital transformation through rapid delivery, innovation and the supply of reliable services.

Last but not least is the ability of the service provider to integrate perfectly within the organisation and with other players involved, to ensure the right leadership without being destabilising and consequently counterproductive.