In the last years, the IT landscape has experienced a decisive acceleration, but in terms of services, we could almost say that it has undergone a deep transformation.

This change was firstly due to usage: on the one hand, the widespread use of h24 for many activities,  and, on the other, an “as-a-service” mode that profoundly changed the enabling modes of the solutions.

Among the most important company needs there are the following: Business Growth, Hybrid Working Modes, Digital Transformation Acceleration and Processes and Workflow Optimisation.

The need to automate repetitive tasks, digitalize flows and processes and make people more independent and technology friendly is increasingly widespread, for example, through the use of RPA.

In this scenario, the boundary between success and failure of these objectives often relies on the service and today it is the key driver of Digitalization.

For this reason, Npo Sistemi, always at the forefront for Digital Transformation solutions, sums up its Service Management expertise through different guidelines:

  • Active Listening: it allows Npo experts to identify the main needs of their interlocutors and address them through a strategy based on the technological evolution of the company and business support.
  • Certified Competence: Npo has received its ISO/IEC 20.000-1 certification for the IT Service Management, and the ISO/IEC 27.000-1 certification for Data Security to evaluate if those data are managed in accordance with the principles of confidentiality, integrity and information availability. These rules ensure high qualitative standards for the management of the main company processes in terms of solutions and third-party relationships, according to the GDPR regulation, in order to ensure that the processes for service delivery are defined as per structured standards and are easy to be consulted by the Clients.
  • A hybrid approach: oriented to a simplified process model to automatize processes thanks to the RPA instruments that can speed up repetitive tasks, while enhancing the human contribution.
  • Process flexibility: thanks to the continuous dialogue with IT Consulting & Training and Project Management to reach customer efficiency.

The aim is to implement a tailor-made service for the Client, that identifies its needs and simplifies processes and flows to enable the Digital Transformation.

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